The Key to Project Success and an On-Time Go-Live? Engaged Leadership.

By: Shelly Noyes, Partner, Delivery & Talent

When it comes to major organizational initiatives—whether it’s an EHR implementation, a system upgrade, or any transformative project—there’s one factor that consistently determines success: engaged executive leadership.

Too often, we focus solely on technology, timelines, and task lists. But without strong, visible leadership from the top, even the best-laid plans can falter. Why? Because executive engagement creates the conditions for everything else to succeed.

Here’s what engaged leadership brings to the table:

1. Project Prioritization

When leadership actively supports a project, it signals to the entire organization that this isn’t just another initiative—it’s a top priority. That clarity removes ambiguity, encourages buy-in, and ensures teams align their efforts with what matters most.  When a executive leader becomes the visible and consistent champion of the project, they take accountability for the outcome.

2. Commitment to Transformational Change

Big projects often require shifts in mindset, workflows, and culture. Leaders who show they’re willing to embrace change themselves empower others to do the same. It’s not just about endorsing change—it’s about modeling it.

3. Strong Governance

Projects thrive when decision-making structures are clear and consistent. Engaged leaders establish and support governance frameworks that keep teams accountable, mitigate risk, and drive progress through thoughtful oversight.

4. Adequate Resourcing

Resource constraints are a common project challenge—but they’re far easier to navigate when leadership understands and champions the need for appropriate staffing, funding, and time allocation. Engaged executives help remove barriers and make sure teams have what they need to deliver.

Perhaps most importantly, engaged leaders keep communication flowing. They champion the project in town halls, reinforce its purpose in meetings, and ensure updates and wins are shared widely. This builds trust and keeps momentum high.

The Bottom Line: Technology, tools, and talent are all essential—but without engaged leadership, organizations will struggle to get across the finish line, resulting in extended implementation timelines and increased implementation costs. When executives lean in, align the organization, and lead by example, that’s when real transformation happens—and that’s how you achieve an on time go-live.